Course Length – 2 – 6 months

Training Hours – 21 hours with optional add on modules

Course Capacity – Minimum 10 participants

Course Instructor – TBD

Course Cost – $1,300 + gst / trainee


Course Map:

• Introduction to Service Titan Concepts (3 hours) 


• Service Processes (3 hours) 
  • Where process is essential for consistency
• Service Spirit (3 hours) 
  • How your approach determines success
• Ways to Assess People (3 hours) 
  • DISC
  • VAK
  • Layers of the human onion
• Dealing with Difficult Clients (3 hours) 
  • How to diffuse tough situations and win people over
• Building Out Your Personal Service Program (3 hours) 
  • Your program within the organization
• Mindset, Process and People (3 hours) 
  • Methods for delivery and measurement of service
• Rewarding and Recognizing Service Titans (**optional)

**additional fee of $200.00 per trainee