Service Titans:

Course Length – 2 – 6 months

Training Hours – 21 hours with optional add on modules

Course Capacity – Minimum 10 participants

Course Instructor – TBD

Course Cost – $1,300 + gst / trainee


Course Map:

  • Introduction to Service Titan Concepts (3 hours) 

  • Service Processes (3 hours) 
    • Where process is essential for consistency
  • Service Spirit (3 hours) 
    • How your approach determines success
  • Ways to Assess People (3 hours) 
    • DISC
    • VAK
    • Layers of the human onion
  • Dealing with Difficult Clients (3 hours) 
    • How to diffuse tough situations and win people over
  • Building Out Your Personal Service Program (3 hours) 
    • Your program within the organization
  • Mindset, Process and People (3 hours) 
    • Methods for delivery and measurement of service
  • Rewarding and Recognizing Service Titans (**optional)
**additional fee of $200.00 per trainee

 

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