Service Titans:
Course Length – 2 – 6 months
Training Hours – 21 hours with optional add on modules
Course Capacity – Minimum 10 participants
Course Instructor – TBD
Course Cost – $1,300 + gst / trainee
Course Map:
- Introduction to Service Titan Concepts (3 hours)
- Service Processes (3 hours)
- Where process is essential for consistency
- Service Spirit (3 hours)
- How your approach determines success
- Ways to Assess People (3 hours)
- DISC
- VAK
- Layers of the human onion
- Dealing with Difficult Clients (3 hours)
- How to diffuse tough situations and win people over
- Building Out Your Personal Service Program (3 hours)
- Your program within the organization
- Mindset, Process and People (3 hours)
- Methods for delivery and measurement of service
- Rewarding and Recognizing Service Titans (**optional)